1. Controller
| Controller | DUA CLINIC BIO, S.L. |
| Tax ID (NIF) | B75520791 |
| Address | Avenida Santander 21, ground floor, unit 3 — 03540 Alicante, Spain |
| info@duaclinic.es | |
| Telephone | +34 966 395 486 · +34 611 559 150 |
2. What cookies are
A cookie is a small text file that a website stores in your browser when you visit it. Cookies help the site work properly, remember your preferences and, in some cases, analyse how the site is used or display advertising.
Similar technologies may also be used, such as browser local storage or tracking pixels. Everything set out in this policy applies equally to them.
3. Your consent
The first time you access our website we show you a notice where you can:
- Accept all cookies
- Reject those that are not necessary
- Configure your preferences by category
Non-essential cookies are not installed until you give your consent. Rejecting them is as easy as accepting: both options appear at the same level in the notice.
You can change your mind at any time from our
4. Cookies we use
4.1 Strictly necessary cookies
Essential for the site to work. They do not require consent.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
cmplz_* |
DUA CLINIC (first party) | Store the cookie preferences you have chosen and the version of the policy you accepted | 1 year |
wp_consent_* |
DUA CLINIC (first party) | Communicate your cookie choice to the different components of the website | 1 year |
bookly-* |
DUA CLINIC (first party) | Keep the details you enter while completing an appointment request | Session |
| Cloudflare Turnstile | Cloudflare, Inc. | Verifies that the quote form submission does not come from an automated system. Treated as strictly necessary because it is essential to the security of a service requested by the user | Session |
pll_language |
DUA CLINIC (first party) | Remembers the language selected on the site | 1 year |
4.2 Analytics cookies
These allow us to understand, in aggregate form, how the site is used so we can improve it. They require your consent.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
_ga |
Google Ireland Ltd. | Distinguishes unique users through a randomly generated identifier | 2 years |
_ga_Z7HSKZLP53 |
Google Ireland Ltd. | Maintains session state in Google Analytics 4 | 2 years |
Service: Google Analytics 4. More information in Google’s privacy policy.
4.3 Advertising cookies
These allow us to measure the effectiveness of our campaigns and display relevant ads. They require your consent.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
_gcl_au |
Google Ireland Ltd. | Stores information about ad clicks to measure conversions | 3 months |
__Secure-ENID |
Google Ireland Ltd. | Google preferences and advertising fraud prevention | 13 months |
Services: Google Ads and Google Tag Manager. More information on how Google uses cookies.
These cookies may involve the transfer of data to Google LLC (United States), covered by the EU-US Data Privacy Framework.
4.4 Embedded third-party content
Some pages include a Google Maps map that only loads if you click the “View map” button. Until then, no data is sent to Google.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
NID, __Secure-ENID |
Google Ireland Ltd. | Map preferences and fraud prevention | 6 to 13 months |
5. Third-party cookies
The Google services listed above set cookies from their own domains (google.com, googletagmanager.com, doubleclick.net). We have no control over their content or over how Google processes the information obtained.
If you access our WhatsApp assistant from the button on the website, you will be redirected to a Meta Platforms domain, subject to that company’s policies.
6. Managing cookies from your browser
You can configure or delete cookies from your browser settings:
Please note that blocking all cookies may affect how the site works, including the appointment booking system and the language selector.
7. Updates
This policy may change when the cookies used or the applicable legislation change. We recommend reviewing it periodically. We review our cookie inventory at least once a year. We will ask for your consent again at most every 24 months.
8. Further information
If you have any questions about this policy, write to us at info@duaclinic.es.
The processing of your personal data is described in our Privacy Policy.
You can consult the guidance on the use of cookies published by the Spanish Data Protection Agency.